Contact
One inbox for everything: transcription problems, purchases and refunds. We reply by email.
support@timecodedtranscript.com
Help with a purchase
If minutes did not appear after paying, or you want to use them on another device, include the email address you paid with and the order number from your Waffo receipt (it starts with ORD_). You can also recover your wallet code yourself: open “Your minutes” at the bottom of any page.
Refunds
Unused minutes are refunded within 14 days of purchase. Send the order number. See the refund policy.
A transcription went wrong
Tell us the file type and length, your browser, and what you saw. Please do not attach the recording unless we ask for it.
Your receipt and card statement
Packs are sold by Waffo, our merchant of record, so your receipt comes from Waffo and the charge on your statement starts with WAFFO.