Refund policy
Changed your mind? Unused minutes are refunded within 14 days of purchase, no reason needed.
Last updated 2026-10-07
14-day refunds of unused minutes
Within 14 days of buying a pack, you can ask for a refund of the minutes from that pack that you have not used. Minutes are always taken from your oldest purchase first. If you have not used any minutes from the pack, you get the full price back. If you have used some, you get back the share of the price that matches its unused minutes at the time of the refund.
Failed transcriptions are never charged
Minutes are counted only for audio that was transcribed. If a part of a file cannot be transcribed after several tries, or you stop a transcription, the minutes held for the rest go straight back to your wallet code. You do not need to ask.
How to ask
Email support@timecodedtranscript.com with the order number from your Waffo receipt (it starts with ORD_) or the email address you paid with. We reply by email and ask Waffo, our merchant of record, to refund the payment. Waffo says card refunds usually arrive within 3 to 10 business days, depending on your bank.
What happens to your minutes
When the refund goes through, the unused minutes from that purchase are removed from your wallet code, worked out as described above. Minutes from your other purchases stay as they are, and so do transcripts you have already downloaded.
After 14 days
After 14 days we can still refund a purchase made twice by mistake, or minutes that could not be used because the service did not work. Write to us and describe what happened. If we close the service, the unused minutes of every purchase that has not expired are refunded, as described in the terms.
Before a chargeback
If something went wrong with a payment, please email us first. We can usually sort it out without a dispute with your bank.
Your legal rights
In the EU and the UK, you can cancel most online purchases within 14 days. For a minute pack, cancelling within 14 days gets you back the price of the minutes you have not used; the minutes you used are paid for. That is what the 14-day refund above does. If the service is faulty, you also have the rights the law of your country gives you, which can include a repair or a refund. This policy adds to those rights and does not limit them.